CANCELLATIONS & REFUNDS

All refund and transfer requests must be made in writing to [email protected]

Cancellation and refund policy for IN-PERSON LEARN TO RIDE sessions

If you cancel the session booking in writing 7 calendar days or more from your session booking date, you are entitled to the following two options:

1. refund of full fee minus an admin fee of $10;
2. transfer to another available session.

If you wish to cancel within 3-6 days leading up to the booked session, a transfer to another session will be allowed only.

If you wish to cancel within the 3 days leading up to the booked session, no refund or transfer will be allowed.

We will make the reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise. 

Cancellation and refund policy for ONLINE COURSES

If you cancel the course booking within 7 calendar days of receiving your order confirmation and before the start of the course without giving any reason, you are entitled to a full refund of the price paid.

If you access the course materials via our online course spaces (i.e. via our virtual learning environment), no refund will be payable.

We will make the reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of this reimbursement.